ABSTRACT
Artificial intelligence is the foundation of the era of the Fourth Industrial Revolution and has been applied to variou sfields. Among them, there are many fields that use artificial intelligence-based chatbots, such as finance, medical care, etc. C hatbots are also used in call centers, where the turnover rate of call center counselors is traditionally 13 times higher than tha tof other industries. In addition, it is difficult to maintain stable counseling due to realistic difficulties such as time and invest ment costs even when professional counselors are continuously fostered in call centers. Therefore, practical measures are requir ed to stabilize the supply and demand of manpower in the call center industry and support continuous growth. In this study, we present a customized AICC operation service structure that can alleviate the difficulties of call center counselors, receive c ustomer requests, and provide answers in the most similar form to humans instead of counselors. Until now, chatbots functios were based on voice recognition ARS, TTS, and ERMS for a quick response to simple services and connection to counselors. In contrast, the contents presented in this study suggest a service structure that can respond to customers within 1.4 seconds a fter a phone call by combining STT, NLU, and TTS with an AICC-based counseling task automation environment. The establ ished system can secure work efficiency and strengthen expertise, and a plan is presented for a system structure that enables future customer communication in the non-contact era as COVID-19. © 2022, Ismail Saritas. All rights reserved.
ABSTRACT
Korea was liberated from Japan in 1945, but the war continued when North Korea invaded South Korea in 1950. After the war until the early 1970s, many people in South Korea suffered from hunger because there was not enough food;in particular, many sick people wandered around the streets and lived as beggars and social outcasts. At that time, Dr. Herbert Codington, a medical missionary sent from the Southern Presbyterian denomination in the United States, contributed greatly to the fight against tuberculosis and other diseases in South Korea. At the heart of his Christian spirituality was a strong affirmation of Jesus’ message that a person needs to be both spiritually and physically healthy in order to lead a whole, meaningful life. To this end, he preached the Gospel, while at the same time receiving minimal medical treatment himself and offering free treatment to poor Korean patients. His ideas about medical treatment at the time shocked Korean society, yet today, the South Korean government is still following his medical practices in many ways. This study will show that his medical ideas are very efficient in helping to deal with huge epidemics, such as Covid-19. © 2022, Ecozone, OAIMDD. All rights reserved.
ABSTRACT
In March 2020, the average concentration of PM2.5 in Seoul decreased by 44% compared to that in March 2019 (from 45 mu g m(-3) to 25 mu g m(-3)). In this study, the synoptic and local meteorological conditions during the period with reduced PM2.5 concentrations were analyzed. The synoptic meteorological conditions during March 2020 show a common characteristic of strong zonal flow and winds. Therefore, air circulation was active and meteorological conditions were unfavorable to long-range transboundary transport. Local meteorological conditions such as wind and turbulent motion at the surface were sensitive to PM2.5 concentrations. Our analyses indicate that the greatly reduced PM2.5 concentrations were mainly influenced by synoptic rather than local conditions. Decreased demand for heating of buildings due to warmer temperatures in March 2020, the economic slowdown following the outbreak of COVID-19, and the implementation of guidelines aimed at controlling particulate matter (PM) were other important causes of reduced PM2.5 emissions. A decrease in long-range transboundary transport contributed to the reduced PM2.5 concentrations.